We are committed to protecting and respecting your privacy and pledge to handle your data fairly and legally at all times.

Summary of what’s below:

  • We collect anonymous statistics about your visit, such as which of our pages you viewed and time spent on that page.
  • Some 3rd parties like Facebook and Twitter may know you visited this website, if you use their services. We can’t control them but we don’t believe this knowledge poses any threat to you.
  • If you sign up with us we take great care to keep your information safe and we’ll never share it with others without your express permission.
  • We never share your data with 3rd parties except to help us deliver our own services, backups and accounting.

Privacy Policy

This Privacy Policy together with our Terms of Website Use sets out how we will collect and process your personal data. References to “we”, “us” and “our” refer to Diane Setterfield and to “you” and “your” are to you, the Website user.

By visiting dianesetterfield.com (the “Website”) you are accepting the terms of this Privacy Policy. If you do not agree to any of the terms of this Privacy Policy, please do not use our Website.

What Information do we collect from you

We know how important people’s personal data is and therefore make sure that we all treat any personal data we collect as confidential.  There are times, though, that we need to share your data with relevant selected third parties and by providing your personal data, you are agreeing to us sharing this.

In order to provide our services and other related business activities, we will need to collect and process information about you such as:

If you use our contact form our subscribe to our newsletter we may ask you for:

  • your name (first name and surname)
  • your email address
  • your phone number
  • gender
  • how you like to hear from us in future (Email, Text, Post)

To complete your online purchase you will also be asked to provide us with:

  • Information about the services that we provide to you (including for example, the things we have provided to you, when and where, what you paid, the way you use our products and Services, and so on);
  • Your account login details, including your user name and chosen password;
  • your billing address
  • your shipping address (if different)

You will also be asked to provide our third party payment service provider with:

  • your billing address
  • your shipping address (if different)
  • your payment details (e.g. credit card details)

By interacting with us on social media platforms by way of “liking”, “following”, commenting, “retweeting” or “sharing”, you understand that you are consenting for our interaction with you.

Website analytics

We measure visitors to our website using Google Analytics. This records what pages you view within our site, how you arrived at our site and some basic information about your computer. All of that information is anonymous – so we don’t know who you are; just that somebody visited our site.

The information we collect from analytics helps us understand what parts of our sites are doing well, how people arrive at our site and so on. Like most websites, we use this information to make our website better.

You can learn more about Google Analytics or opt out if you wish.

If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

How do we use and share your information?

The information we (and trusted partners acting on our behalf) collect may be used to:

  • Make available our goods and services to you;
  • Make a tailored website experience available to you;
  • Use banner advertising on other websites to present you with products we think may be of interest to you, based on your browsing history;
  • Manage any registered account(s) you hold with us;
  • Send you newsletters;
  • Process your orders;
  • Take payment from you or give you a refund;
  • Personalise your experience;
  • Verifying your identity, helping us ensure that our customers are genuine and to prevent fraud and crime;
  • To better understand your needs by conducting market research, either ourselves or with reputable agencies;
  • For statistical analysis, helping us understand more about you as a customer, the products and services you consume;
  • Find ways to improve our services, stores apps and websites;
  • With your agreement, to contact you about products and services from us and other companies;
  • Managing customer service interactions, helping answer your questions and solve any issues you have.
  • Prevent, detect, and investigate potentially prohibited or illegal activities and enforce our Terms of Website Use;
  • Provide you with other marketing information, products or services that you request from us or which we feel may interest you.

We will not sell your name, address, e-mail address, or personal information to any third party without your permission. We will share your information with our carefully selected service providers to enable us to carry out our services, we may also share your information to enable us to comply with any applicable laws or lawful government and/or regulatory requests. Where we have a legal right or duty to use or disclose your information (for example in relation to an investigation by a public authority or in a legal dispute). In the event that we sell or buy any business or assets we may disclose and/or transfer your personal data to the prospective buyer or seller.

Sometimes we may ask for your permission to share your information with business partners, sponsors, advertisers and promoters (for example, if you enter a prize draw, competition or promotion, we may (if we tell you) share your information with any third party involved in that prize draw).


How long do we keep your information for?

We will retain a record of your personal information. This is done in order to provide you with a high quality and consistent service. We will always retain your personal information in accordance with law and regulation and never retain your information for longer than is necessary.

Security and how we protect your information

We make sure that all personal data is well looked after and we always take reasonable steps to ensure that all data is treated securely and in accordance with all relevant laws.

Once we have received your personal data we will use all our powers and security features to try and prevent any unauthorised access but, unfortunately, nobody can guarantee 100% security all of the time. Therefore, we have to say that whilst we will do our utmost best to protect your data, we cannot guarantee the security of any transmitted data to our site and therefore any transmission is at your own risk.

International data transfers

The information you provide to us will usually be stored and processed on servers based within the United Kingdom but you agree that we may store the data on carefully selected portable devices, in paper files, and to transfer data abroad.

It may be processed by staff operating outside the European Economic Area (“EEA”) who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We do our best to ensure that your personal data is kept securely.

We use third parties that may store data outside of the EEA in places such as USA. Companies such as Google (Email and cloud storage), Dropbox (cloud storage), JACL (web hosting/domains).  There are agreements in place to ensure that all of our third party service providers process personal information using appropriate safeguards that meet the requirements of EU data protection laws.

Our websites use SSL encryption, we use 2 factor authentication as much as possible and store all of our passwords securely on password management solutions such as Dashlane.

Access and correction of your personal information

You have the right to access the personal information that we hold about you in many circumstances. If we agree that we are obliged to provide personal information to you we will provide it to you or them free of charge.

Before providing personal information to you we will ask for proof of identity and sufficient information about your interactions with us that we can locate your personal information.

If any of the personal information we hold about you is inaccurate or out of date, you may ask us to correct it.

If you would like to exercise these rights, please contact us as set out below.

Right to stop or limit our processing of your data

You have the right to object to us processing your personal information if we are not entitled to use it any more and to have your information deleted.

If you would like to exercise this right, please contact us as set out below.

You have the right to opt out of receiving promotional communications at any time, by:

  1. changing marketing preferences via your account;
  2. making use of the simple “unsubscribe” link in emails or the “STOP” number for texts; and/or
  3. Contacting us via the contact channels set out in this Policy.

Links to Other Websites

This privacy notice does not cover the links within this site linking to other websites. Those sites are not governed by this Privacy Policy, and if you have questions about how a site uses your information, you’ll need to check that site’s privacy statement.

Changes to this Privacy Notice

We keep our privacy notice under regular review. Any changes to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

Please check back frequently to see any updates or changes to our privacy policy. Your continued use of our Website will be your acknowledgment of your agreement to the revised policy.

This privacy notice was last updated on 2nd May 2018 .

Questions, comments and requests in relation to this privacy policy are welcome.

Cookie Policy

Like most websites we use cookies to deliver a personalised, responsive service to you.  Cookies also allow us to distinguish you from other users of our Website. You can refuse to accept cookies if you like, but if you do reject our cookies, it may mean that you are unable to access certain parts of our website.

What are Cookies?

Cookies are small pieces of information placed on your computer or other device (such as smartphone or tablet) by a web page server that is uniquely assigned to you as you browse websites.

These cookies are completely safe and secure and will never contain any sensitive information. We do not use cookies to retrieve personal information about you from your computer. We will only gain such information if you have knowingly and willingly provided such information to us.  They are used only by us or the trusted partners we work with.

For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

Types of cookies:

Strictly necessary cookies. These are cookies that are required for the operation of our Website. Without these cookies, interactive services such as shopping baskets cannot be provided.

Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our Website when they are using it. This helps us to improve the way our Website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies. These are used to recognise you when you return to our Website. This enables us to personalise our content for you.

Targeting cookies. These cookies record your visit to our Website, the pages you have visited and the links you have followed. We will use this information to make our Website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

Information collected

Some cookies collect information about browsing and purchasing behaviour when you access this website via the same computer or device.  We can use cookies to monitor your browsing and purchasing behaviour, including information about pages viewed, products purchased and your journey around a website.  We do not use cookies to collect or record information on your name, address or other contact details.

Cookies are also used to provide aggregated statistics on visitors to our websites and their browsing behaviour. This enables us to order the site to make customers journeys easier, and if necessary, make improvements. The data is aggregated and anonymised, which means we cannot identify you as an individual.

We use a number of tools to carry out analytical functions on our site including Google Analytics, you can view their privacy policy here  http://www.google.com/intl/en_ALL/policies/privacy/

Disabling cookies

If you are not comfortable with the use of cookies on your computer, you may set your computer preferences to decline cookies. For instructions on how to change your cookie settings, please see the links below:

  • For more information on Mozilla Firefox, click here
  • For more information on Microsoft Internet Explorer click here
  • For more information on Google chrome click here
  • For more information on Safari, click here

Please note, in general our website may not operate properly if cookies are switched off, you may not be able to fully experience all the features of our online services.